Refund policy

We hope you are completely happy with your Nequaro order. As some of our products are made specifically to customer requirements, return and cancellation rights differ depending on the product ordered.

For standard-size canvas prints purchased online, you have the right to cancel your order within 14 days of receiving it without giving a reason.

To request a return, please contact us at hello@nequaro.art within 14 days of receiving your order. Once you have notified us, you have a further 14 days to return the item.

Returned items should be in the condition in which they were received and should be securely packaged to prevent damage in transit.

Please contact us before sending an item back. If your return is accepted, we will provide you with return instructions and the appropriate return address. Items sent back without first contacting us may not be accepted.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Our made-to-measure wallpaper murals are produced specifically to the wall dimensions supplied by you.

Because these products are made to your individual measurements, they cannot normally be cancelled or returned simply because you have changed your mind once they have been produced.

Where cropping of an image is required to accommodate your chosen dimensions, we will contact you for approval of the proposed crop before production begins.

Please check all measurements carefully before approving your order. Nequaro cannot accept responsibility for incorrect measurements supplied or approved by the customer.

This does not affect your statutory rights if your mural is faulty, damaged, not as described, or has not been produced according to the measurements or specifications agreed with us.

Products made to individual customer specifications, such as a canvas produced in a specially requested size not offered as one of our standard sizes, may not be eligible for change-of-mind cancellation or return.

This does not affect your statutory rights where an item is faulty, damaged, not as described or does not meet the agreed specification.

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, please contact us as soon as possible at hello@nequaro.art.

Please include your order number, a description of the problem and, where possible, photographs showing the damage or fault. We will assess the issue and arrange an appropriate remedy.

Your statutory rights are not affected by this policy.

Where a return is eligible for a refund, we will refund you using your original payment method.

For a cancelled standard online order, refunds will be made in accordance with your applicable statutory cancellation rights. Once the returned item has been received, or you provide evidence that it has been sent back where applicable, we will process the refund within the required timeframe.

Your bank or card provider may take additional time to process the refund after it has been issued.

For change-of-mind returns of eligible standard products, you are responsible for the cost of returning the item unless otherwise agreed.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the order, please contact us before arranging a return so that we can provide appropriate instructions.

Because our canvas prints are large items, please do not return an item without contacting us first.

For any questions about cancellations, returns or refunds, please contact: