Shipping policy

Nequaro products are individually produced to order in Cornwall. Please allow time for your order to be printed, finished, carefully checked and packaged before dispatch.

Our current estimated delivery timeframe is 5–8 working days from the point at which your order is ready to proceed to production.

For made-to-measure wallpaper murals where we need you to approve a crop or layout, production will begin once we have received your approval. The estimated timeframe therefore begins from approval rather than the original order date.

We currently deliver within the United Kingdom to the areas available at checkout.

Standard delivery to Mainland UK is free unless otherwise clearly stated at checkout.

Delivery availability and any applicable charges for destinations outside our standard Mainland UK delivery area will be shown at checkout before payment.

Our canvas prints are substantial, carefully packaged items. Please ensure that the delivery address supplied with your order is correct and that someone can accept the parcel where required by the carrier.

Delivery dates and times are estimates unless we have expressly agreed a specific delivery date with you.

Occasionally circumstances outside our reasonable control, including courier delays, severe weather or other disruption, may affect delivery. If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, please contact us as soon as possible at hello@nequaro.art, quoting your order number and including photographs of the packaging and damage where possible.

Please retain the product and packaging until we have advised you what to do next.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at hello@nequaro.art. We will try to correct it before dispatch where reasonably possible.

For questions about the delivery of your order, please contact: